Legal
Privacy Policy and Personal Data Protection Notice
Last updated: 14 July 2026
1. Introduction
FC Materials Sdn. Bhd. respects your privacy and is committed to handling personal data responsibly.
This Privacy Policy and Personal Data Protection Notice explains how FC Materials collects, uses, stores, discloses and protects personal data when you:
- visit fcmaterials.com;
- submit an enquiry;
- request a quotation;
- request a sample or product document;
- register or use an account;
- purchase products or services;
- communicate with us by email, telephone, website form, WhatsApp or social media;
- attend a meeting, consultation, exhibition or event; or
- otherwise conduct business with FC Materials.
This Notice is intended to be read together with our Terms and Conditions and any specific consent, quotation, contract or sales terms provided to you.
2. Data Controller
The organisation responsible for processing your personal data is:
FC Materials Sdn. Bhd.
Company Registration No.: 201401035436 (1111560-A)
8, Golden Gateway,
Valdor Industrial Area,
Penang, Malaysia.
Telephone: +60 10-373 6467
Privacy email: [email protected]
In this Notice, “FC Materials”, “we”, “us” and “our” refer to FC Materials Sdn. Bhd.
3. Personal Data We May Collect
The personal data collected depends on your relationship and interaction with FC Materials.
3.1 Identity and contact information
We may collect:
- full name;
- job title;
- employer or company name;
- business address;
- email address;
- telephone number;
- WhatsApp number; and
- preferred communication method.
3.2 Company and account information
We may collect:
- company registration details;
- business activity and industry;
- company website;
- billing address;
- delivery address;
- authorised representatives;
- customer or supplier account details;
- username and account preferences; and
- tax or invoicing information.
3.3 Enquiry and project information
We may collect information about:
- products of interest;
- intended product application;
- formulation requirements;
- requested quantity;
- target market;
- product-development plans;
- technical questions;
- documentation requirements;
- regulatory requirements; and
- expected purchasing schedule.
3.4 Transaction information
We may collect:
- quotations;
- purchase orders;
- invoices;
- statements;
- delivery records;
- payment status;
- credit terms;
- product and batch information;
- return or complaint records; and
- customer-service correspondence.
3.5 Payment information
We may collect:
- payment references;
- bank-transfer information;
- payment dates;
- amounts paid;
- outstanding balances; and
- information required to verify payment.
Where payment is processed by an external bank or payment provider, FC Materials may not receive or store complete payment-card information.
3.6 Communications
We may collect and retain:
- emails;
- website form submissions;
- WhatsApp messages;
- telephone enquiry records;
- meeting notes;
- feedback;
- technical discussions; and
- customer-service communications.
3.7 Technical and website information
When you use our website, we may automatically collect:
- Internet Protocol address;
- browser type;
- device type;
- operating system;
- approximate geographic location;
- referring website;
- pages visited;
- date and time of access;
- session activity;
- cookie identifiers; and
- website interaction data.
3.8 Documentation and compliance information
Where relevant, we may collect information for:
- customer verification;
- credit assessment;
- supplier verification;
- quality investigations;
- regulatory submissions;
- Halal or certification support;
- product traceability;
- customs clearance; and
- legal or compliance requirements.
Please do not provide sensitive or confidential personal information unless it is necessary for a specific request and FC Materials has agreed to receive it.
4. Sources of Personal Data
We may collect personal data:
- directly from you;
- from your employer;
- from an employee, director, representative or agent authorised by you;
- through website forms;
- through account registration;
- through email, telephone, WhatsApp or social media;
- from purchase orders, quotations, applications and contracts;
- during meetings, consultations, exhibitions or events;
- from delivery and logistics providers;
- from payment providers and banks;
- from suppliers, manufacturers and business partners;
- from publicly available company websites and directories;
- from regulatory or company records; and
- automatically through cookies, Google Analytics, server logs and similar technologies.
5. Purposes of Processing
FC Materials may process personal data for the following purposes:
- responding to enquiries;
- preparing and providing quotations;
- recommending products based on stated business requirements;
- supplying samples;
- providing specifications, certificates and technical documents;
- opening and managing customer or supplier accounts;
- assessing credit applications;
- processing orders, payments, deliveries and returns;
- preparing invoices, statements and accounting records;
- communicating about product availability, pricing and delivery;
- providing technical, sourcing, regulatory or formulation support;
- managing product complaints and quality investigations;
- maintaining product and batch traceability;
- verifying customers, suppliers and authorised representatives;
- managing meetings, consultations and business relationships;
- complying with legal, tax, accounting, customs and regulatory obligations;
- preventing fraud, unauthorised access and misuse;
- protecting our website, systems, personnel and business interests;
- establishing, exercising or defending legal claims;
- analysing website traffic and visitor behaviour;
- improving our website, products and services;
- measuring the effectiveness of marketing activities;
- sending product information, technical content, event invitations and promotional communications where permitted; and
- carrying out other purposes directly related to the above.
Where information is identified as mandatory, failure to provide it may prevent FC Materials from:
- responding to your enquiry;
- preparing a quotation;
- opening an account;
- providing product documentation;
- extending credit;
- accepting an order; or
- completing a delivery or transaction.
6. Grounds for Processing
Depending on the circumstances, FC Materials may process personal data:
- with your consent;
- to respond to a request made by you;
- to enter into or perform a contract;
- to comply with a legal or regulatory obligation;
- to protect our legal rights;
- for legitimate business and administrative purposes;
- to prevent fraud or security incidents; or
- in other circumstances permitted by applicable law.
Where processing is based on consent, you may withdraw your consent by contacting us.
Withdrawal of consent will not affect processing already lawfully carried out. It may also affect our ability to continue providing certain products, documents or services.
7. Disclosure of Personal Data
FC Materials may disclose personal data, where reasonably necessary, to:
- directors and authorised employees;
- related companies and business divisions;
- product manufacturers;
- suppliers and principals;
- contract manufacturers;
- laboratories and testing providers;
- technical and regulatory consultants;
- freight, delivery, warehouse and logistics providers;
- customs agents;
- payment processors and banks;
- insurers;
- credit-reference or debt-recovery providers;
- website hosting providers;
- email, cloud-storage and information-technology providers;
- cybersecurity providers;
- Google Analytics and related Google service providers;
- accountants, auditors and lawyers;
- certification bodies;
- regulatory authorities and government agencies;
- dispute-resolution providers;
- prospective purchasers or advisers involved in a business transfer; and
- other persons authorised by you.
Service providers are expected to use personal data only for the relevant service and to maintain appropriate confidentiality and security.
FC Materials does not sell personal data to third parties.
8. Google Analytics
FC Materials uses Google Analytics to understand how visitors use our website and to improve website content, performance and usability.
Google Analytics may collect information such as:
- pages visited;
- time spent on pages;
- general website interactions;
- referring websites;
- approximate geographic location;
- browser type;
- device type;
- operating system;
- Internet Protocol address; and
- cookie or device identifiers.
Google Analytics uses cookies and similar technologies to generate statistical reports about website activity.
Information generated through Google Analytics may be processed by Google or its service providers outside Malaysia.
Google processes such information according to its own terms, privacy policies and security practices.
You may restrict Google Analytics cookies through:
- the cookie controls provided on our website, where available;
- your browser settings;
- privacy or tracking-protection features in your device or browser; or
- tools provided by Google for controlling analytics tracking.
Blocking analytics cookies should not prevent access to the main website, although certain preferences or performance measurements may be affected.
9. Cookies
Cookies are small files stored on your device when you visit a website.
FC Materials may use the following types of cookies.
9.1 Essential cookies
These cookies are required for:
- website security;
- form submissions;
- account access;
- session management;
- quotation-list functions; and
- other essential website operations.
Disabling essential cookies may prevent parts of the website from functioning correctly.
9.2 Analytics cookies
Analytics cookies, including cookies associated with Google Analytics, help us understand:
- how visitors arrive at the website;
- which pages are viewed;
- how visitors interact with the website;
- whether technical errors occur; and
- how website content and performance can be improved.
9.3 Functional cookies
Functional cookies may remember:
- language or display preferences;
- previous selections;
- login or session information; and
- other website preferences.
9.4 Marketing cookies
Where implemented, marketing cookies may be used to:
- measure advertising performance;
- understand campaign results;
- limit repeated advertising; or
- provide more relevant communications.
You can manage cookies through the available website cookie controls or your browser settings.
Deleting or blocking cookies may affect certain website functions.
10. Marketing Communications
Where permitted, FC Materials may use your business contact details to send:
- information about new ingredients;
- product availability updates;
- technical articles;
- industry information;
- event invitations;
- service updates;
- company announcements; and
- promotional offers relevant to your business.
You may opt out of marketing communications at any time by:
- using an unsubscribe link provided in an email;
- replying to the communication;
- contacting your FC Materials representative; or
- emailing [email protected].
Opting out of marketing does not prevent FC Materials from sending operational communications concerning:
- active enquiries;
- quotations;
- orders;
- deliveries;
- invoices;
- payments;
- product safety;
- quality complaints; or
- contractual obligations.
11. International Transfers
Some manufacturers, suppliers, service providers, cloud systems, analytics providers or technology providers used by FC Materials may be located outside Malaysia.
Personal data may therefore be transferred to, stored in or processed in another country.
Where personal data is transferred outside Malaysia, FC Materials will take reasonable steps to ensure that:
- the transfer is permitted by applicable law;
- the transfer is necessary for a legitimate business purpose;
- appropriate contractual or organisational safeguards are used where required;
- the recipient is expected to protect the information; and
- consent is obtained where legally required.
12. Data Retention
FC Materials retains personal data only for as long as reasonably necessary for the purposes described in this Notice.
Retention periods may be influenced by the need to:
- maintain business and transaction records;
- comply with tax and accounting requirements;
- maintain product and batch traceability;
- meet legal and regulatory obligations;
- manage quality complaints;
- handle product recalls;
- resolve disputes;
- prevent fraud;
- recover outstanding payments; and
- establish, exercise or defend legal claims.
When personal data is no longer reasonably required, FC Materials will take reasonable steps to:
- delete it;
- securely destroy it;
- anonymise it; or
- restrict or archive it where continued retention is legally or operationally necessary.
13. Data Security
FC Materials uses reasonable administrative, physical and technical safeguards designed to protect personal data from:
- loss;
- destruction;
- unauthorised access;
- accidental disclosure;
- misuse;
- alteration; and
- unlawful processing.
Safeguards may include:
- access controls;
- password protection;
- secure website hosting;
- system updates;
- data backups;
- employee access restrictions;
- confidentiality obligations;
- malware protection; and
- security monitoring.
No internet transmission, email system, website or storage system can be guaranteed to be completely secure.
You are responsible for protecting your account credentials and should avoid sending highly confidential or sensitive information through unsecured communication channels.
14. Personal Data Breaches
Where a personal-data breach occurs, FC Materials will assess the incident and take reasonable steps to:
- contain the breach;
- investigate its cause and impact;
- protect affected systems and information;
- reduce the risk of further harm;
- document the incident; and
- improve relevant security controls.
Where notification is required under applicable Malaysian law, FC Materials will notify the relevant authority and affected individuals within the applicable requirements.
15. Your Rights
Subject to applicable law and any permitted limitations, you may request to:
- access personal data held about you;
- receive information about how your personal data is processed;
- correct inaccurate or incomplete information;
- update outdated information;
- withdraw consent;
- stop or limit direct-marketing communications;
- request deletion where information is no longer required;
- exercise applicable data-portability rights; or
- raise a complaint about the handling of your personal data.
To make a request, email [email protected] with the subject line:
Personal Data Request
FC Materials may ask you to:
- verify your identity;
- confirm your authority to act for another person;
- provide sufficient information to locate the relevant records; or
- clarify the scope of the request.
A request may be refused or limited where processing or retention is required for:
- legal compliance;
- tax or accounting purposes;
- contractual obligations;
- product traceability;
- quality investigations;
- debt recovery;
- fraud prevention; or
- legal claims.
16. Accuracy of Personal Data
You should ensure that personal data supplied to FC Materials is accurate, complete and current.
Please inform us promptly when there is a change to:
- contact details;
- company details;
- billing information;
- delivery addresses;
- authorised representatives; or
- account information.
Where you provide another person’s personal data, you confirm that:
- you are authorised to provide the information;
- the information is accurate; and
- you have informed the person about this Notice where required.
17. Children’s Personal Data
FC Materials operates primarily as a business-to-business supplier.
Our website, products and services are not directed at children.
We do not knowingly seek to collect personal data from individuals below 18 years of age.
A parent or guardian who believes that a child has provided personal data to FC Materials may contact us to request appropriate action.
18. Third-Party Websites and Platforms
The website may contain links to third-party websites and services, including:
- WhatsApp;
- Google Maps;
- Google services;
- social-media platforms;
- manufacturers;
- suppliers;
- certification bodies; and
- regulatory authorities.
These parties operate independently and are subject to their own privacy policies and terms.
FC Materials is not responsible for the security, availability, content or personal-data practices of third-party websites and platforms.
Information sent through WhatsApp, social media or another third-party platform may also be processed by the operator of that platform.
19. Automated Decisions
FC Materials does not generally make decisions that have significant legal or similar effects on individuals solely through automated processing.
Website analytics may automatically group or analyse visitor activity for statistical and website-improvement purposes.
Where automated decision-making that significantly affects an individual is introduced, FC Materials will provide additional information where required by law.
20. Changes to This Notice
FC Materials may update this Privacy Policy and Personal Data Protection Notice to reflect changes in:
- legal requirements;
- business operations;
- website functions;
- technology;
- service providers; or
- data-processing practices.
The latest version will be published on the website with a revised “Last updated” date.
Material changes may also be communicated through email, website notification or another appropriate method.
21. Privacy Enquiries and Requests
Questions, access requests, correction requests, consent withdrawals and privacy complaints may be directed to:
Privacy Contact
FC Materials Sdn. Bhd.
8, Golden Gateway,
Valdor Industrial Area,
Penang, Malaysia.
Telephone: +60 10-373 6467
Email: [email protected]
Please use the email subject: Personal Data Request. FC Materials will review and respond to the request in accordance with applicable Malaysian law.
